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TERMS AND CONDITIONS

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MERCHANT OF RECORD

The film ‘BATTLE MOUNTAIN Graeme Obree’s Story’ is a production of Journey Pictures Limited – a company limited in Scotland (SC397791)

Journey Pictures Limited owns the IP in the film and all its subsequent entities – such as and including - the website www.gobattlemountain.com, Digital Downloads and Streams, DVD’s and such merchandise as we might feel is worthwhile offering to our audience.

DELIVERY

Our aim is to send out your items within 3 to 5 working days. If something you’ve ordered is out of stock we will contact you within 3 days. A full refund is offered in these circumstances. We reserve the right to occasionally indicate on our online shopin each product section that we won’t be able to dispatch the items ordered for a short period of time. If you order during a period we have indicated that we won’t be able to dispatch within a certain period of time you can be assured we will dispatch your order as soon as we return from annual leave. This date will be indicated in each product section as mentioned above.

CANCELLATION / RETURNS / REFUNDS /EXCHANGES

If you decide you want to cancel an order or return an item for a refund, we will accept that within 14 days of dispatch from our end. Goods will need to be returned in original condition to our office at: JourneyPictures Limited, 60 Woodlinn Avenue, Glasgow G44 5TT. If you need to exchange an item, please email or write to us in the first instance so we can confirm we have the item in stock you wish to receive in exchange. Please note that the DVD is in Pal and English version only and therefore won’t accept returns on the basis that it doesn’t work in an NTSC player as we have asked you to check that a PAL DVD would work in your DVD player before you purchased the DVD.

PRIVACY POLICY

We do not share your personal details with any other organisation or individuals. We may only use your email address to send you a newsletter regarding BATTLE MOUNTAIN Graeme Obree’s Story or a similar subjector story we think may be interest of interest to you. We will store only the financial information required to process transactions requested by users, incompliance with all requisite laws and guidelines.

CUSTOMER SERVICE CONTACT

Please email us at david@journeypictures.co.uk for information on your order or any issues surrounding it. We generally check this email account several times aday, so should be able to respond quickly.

I WANT TO CANCEL AN ITEM OR MY WHOLE ORDER

Scroll to the bottom of the page and click on the ViewCart button. For each item you want to remove, tick the box in the Remove column. Then click the Update Cart button to recalculate the cost of your order.

POSTAGE AND PACKING

We add a postage and packing charge for each item you order, depending on the size and bulk, to your total order. PayPal calculates this automatically for every zone in the world. We will send all packages by Standard delivery. We aim to send items out within 3 to 5 working days. We will inform you quickly of any possible delays..


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